Keith Mould

keith mould

Principal Consultant at keithmould

South Africa

Bio Summary

My focus is assisting organisations and their leaders deliver complex business change and achieve personal growth through and business process transformation.

With 12 years’ experience in leadership coaching as well as 25 years’ consulting and project delivery experience in strategy development, organisational change and process transformation, I have also been a senior corporate executive responsible for organisational transformation and innovation. Successful track record across multiple industries, and organisations ranging from 100 to 43 000 employees.

• Business process management specialist

• Business school faculty teaching Sustainable Business Design

• Certified Leadership Coach

• Former senior corporate executive in several multinationals

• Co-founder of 2 telecoms start-ups

After realising that most business process transformations fail because leadership can’t implement the changes, I added leadership coaching to my set of skills in order to better advise leaders on successfully navigating change as well as developing peak personal effectiveness. To this end I have also studied organisational neuroscience, specifically around behaviour change.

Outside of my day job I fly paragliders, read a lot, farm truffles and travel whenever I can.

Employment History

keithmould

Principal Consultant

keithmould

January 2022 - present

Cape Town, South Africa

I am consulting to mid-size corporates doing business process improvement. I also coach leaders to implement the future state processes.

Saudi Electricity Co.

Independent Leadership Consultant

Saudi Electricity Co.

January 2019 - January 2022

Riyadh Saudi Arabia

I was an Executive Coach at the Executive Leadership Development Centre of a large Middle Eastern corporate. This position is a sabbatical from my business improvement/transformation consulting which I now wish to return to w ...see more

Rhodes Business School

Associate Faculty

Rhodes Business School

January 2012 - present

Makhanda, South Africa

I presented the post-graduate Certificate in Sustainable Business Analysis for Rhodes University's Business School. The aim of the programme is to produce graduates with advanced business process analysis, design and optimisa ...see more

Independant Principal Consultant

November 2012 - December 2018

Selected Project Experience

Project Description:
International Clothing, Footwear and Home Retailer - Implemented a Business Process Improvement methodology and mentored and coached the business process engineers. - Marketing Function: Redesigned end-to-end business processes to guide business process transformation. Coached executive team to implement the changes

Industry: Financial Services

Topic(s): Organizational Transformation


Project Description:
• Tier 2 Telecommunications Company: Coached the CEO and Exco as a team, helping them navigate a high-growth phase. Reviewed business processes, leadership competencies, strategic priorities, operating model. Coached the CEO as well as team coaching for the EXCO to implement the changes.

Industry: Telecom

Topic(s): Organizational Transformation


Project Description:
• Tier 2 Telecommunications Company: Coached the CEO and Exco as a team, helping them navigate a high-growth phase. Reviewed business processes, leadership competencies, strategic priorities, operating model. Coached the CEO as well as team coaching for the EXCO to implement the changes.

Industry: Consumer Products

Topic(s): Organizational Transformation


Project Description:
• Big 4 Auditing Firm: designed an Agile business improvement methodology and provide ongoing thought leadership to the Business Improvement team. I also created and implemented a robust set of standards for business process improvement.

Industry: Professional Services

Topic(s): Organizational Transformation


Project Description:
• Australian Financial Services Group: Supported an Agile transformation programme in the claims area by defining an Agile-based method for business analysis and improvement. My role was to coach the consinuous improvement team in the new methodology

Industry: Financial Services

Topic(s): Organizational Transformation, Organizational Transformation

Education

Bachelor's in Information Technology

University of Cape Town

1993

Language Skills

Country Experience

Saudi Arabia Australia South Africa

Skills

Human Resources

Capability Development,

Leadership Development

Business

Business Process Management,

Business Process Outsourcing,

Continuous Improvement,

Operational Excellence,

Change & Implementation