Result driven and relationship-oriented program manager, business consultant and service delivery manager. Energetic, committed to customer objectives, transparant, teambuilder with strong communication skills. Bringing structure in objectives and approach. Bridging the gap between business and IT. Building bridges between customer and supplier.
Key elements in my approach are: trust, ownership and win-win. - Trust is the foundation in any environment where people cooperate. Without trust, a lot of energy is wasted - Ownership is essential in creating succesful teams, working with people that take initiative and look for solutions instead of report problems. Ownership is closely related to trust since taking ownership requires an environment where making mistakes is allowed - In almost any working situation, customer and supplier(s) are involved. It is my belief that having shared objectives and allowing each contributor to be succesful provides the best results. Think about a supplier adopting the customer objectives and not just focussing on what needs to be done according to the contract. On the other hand, a customer pressing a supplier to an extend where the supplier can not be succesful any more will not help in a foreseen long-term relationship. Creating win-win is the key.
Experienced in different industries and varies roles. Examples are: - been responsible for 60+ succesful ERP implementations from supplier side - managing service delivery department for ERP solution provider with 50+ consultants, project managers, account managers and training facility. Involved as senior supplier in steering committees - project manager for large European tender - account management - business consultant (organisation scans, benchmarks,..)
February 2022 - present
Breda, Netherlands
September 2005 - January 2022
Veenendaal, Netherlands
April 1997 - August 2005
Zoetermeer, Netherlands
April 1995 - March 1998
Zoetermeer, Netherlands
September 1990 - March 1995
Antwerp, Belgium
Industry: Enterprise Software
Topic(s): ERP, Digital Transformation
Cloud Migration,
Cloud Strategy & Change Management,
CRM,
ERP,
IT Operations,
IT PMO,
IT Strategy,
IT Transformation
Digital Strategy,
Digital Transformation,
Business Process Management,
Operational Excellence,
Change & Implementation,
Organizational Excellence,
Project Management,
Interim Management,
Business Development,
Benchmarking & Best Practice,
Business Case,
Business Planning,
Business Unit Strategy,
Innovation Strategy,
New Business Build
Program Management
Portfolio Management
Account Management
Customer Service