dolly kanjani

Freelance Independent Consultant at Self Employed

Bio Summary

To ensure a position in an organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. Currently pursuing further education sharpen my skills while utilizing the current area of experience in consultancy in customer service, relation management and client servicing with the ability to influence and build collaborative relationships

Employment History

Freelance Independent Consultant

Self Employed

June 2020 - May 2022

Mumbai, Maharashtra, India

Professional • Shirin Merchant Team: Working with Shirin Merchant to advise on business process improvements by helping grow the organization • Project with EY: Engaged on contract with EY for multiple projects on brand e ...see more

Manager

Internet and Mobile Association of India

January 2020 - May 2020

Mumbai, Maharashtra, India

• Managed customer service and operations of Digital Advertising Committee and all sub-committees • Promoted membership for IAMAI by researching market for potential avenues of growth • Created concepts and content for ...see more

Manager

EY

February 2015 - November 2019

Mumbai, Maharashtra, India

Engagement Manager (10/2018 to 11/2019) Senior Consultant (10/2016 to 09/2018) Consultant (02/2015 to 09/2016) My experience includes risk assessment (enterprise and process level), project management, operational performance reviews, process development and documentation Sample of clients and projects and scope worked on • Bennett Coleman and Company Limited: Understood the customer’s objective to be achieved and assisted them to develop a solution. Provided recommendations to enhance credibility, aspiration value, and differentiation. Developed process improvement solutions to increase efficiency and effectiveness and manage implementation risks and escalations. Provided advisory solutions to clients for awards, live events, summits and thought leaderships • Network18: As Knowledge Partner, curated a database of nominees through secondary research. The universe was segregated into different categories. Companies were profiled on the base criteria defined for each category to recognize business leaders and organizations. Helped coordinate with the jury process and jury names. • Bangalore International Airport: Understood their changing risk landscape in areas of their airport growth and assessed their B2B needs for improvements in customer engagement • Republic TV achiever awards: Maintained strong client focus by effectively serving customer needs through process validations • India Nightlife Convention and Award: Developed relevant recommendations and solutions to improve efficiency and mitigate areas of risks in their awards nomination and jury process processes • Kerala Blasters Football Club: Delivered demonstrable knowledge of core processes, management and risk management practices. Led the PMO and trained internal teams. • Indian Sports Honor: Built understanding of our solutions, shared knowledge and was able to draw on subject matter feedback for the process designed for the Indian Sports Honour Awards • ICWF Great Indian Wedding Awards: Good teaming and interpersonal skills and capability to work in a dynamic environment to provide risk plans for the process while building strong relationships for better customer service • Thought Leadership – Assisted the team on the FICCI Media and Entertainment report through data collection, industry interviews and report review for 2 editions

Education

Associate's in Marketing

Mudra Institute of Communication MICA

2021

Associate's in Business Administration/Management

Indian Institute of Management Kozhikode

2020

Bachelor's in Business Administration/Management

Drake University

2004

Language Skills

English

Country Experience

India Qatar United States

Skills

Business

Conflict Management,

Business Process Management,

Corporate Functions,

Operational Excellence,

Operation Management,

Service Operations,

Organizational Excellence,

KPIs,

Project Management,

Business Continuity,

Business Development,

Growth Strategy,

Strategic Management

dolly kanjani

Bio Summary

Employment History

Freelance Independent Consultant

Self Employed

Manager

Internet and Mobile Association of India

Manager

EY

Education

Associate's in Marketing

Mudra Institute of Communication MICA

Associate's in Business Administration/Management

Indian Institute of Management Kozhikode

Bachelor's in Business Administration/Management

Drake University

Language Skills

Country Experience

Skills

Business

Education and Training

Sales

Customer and Client Support

Marketing and Public Relations