David Hane

david hane

Managing Director at Trenchant, Inc.

United States

Bio Summary

Senior, results-focused consultant with expertise driving growth initiatives that achieve strategic objectives and deliver deal synergies. Proven consulting and leadership skills with post-merger integration, separation and organic growth programs. Cross-functional leader, polished communicator and effective liaison across internal and external stakeholder groups. Analytic and creative thinker with accomplished relationship building skills. Able to quickly identify blockers that impede progress, and subsequently isolate and remediate root causes.

Employment History

Trenchant, Inc.

Managing Director

Trenchant, Inc.

2002 - present

Minneapolis, MN, USA

Consulting company formed to assist clients with executing strategic growth initiatives.
BEA Systems

Sales Consultant, Enterprise Software

BEA Systems

2000 - 2001

Minneapolis, MN, USA

▪ Responsible for proof-of-concept implementations of web-based personalization and marketing solutions based on J2EE technologies. ▪ Named Product Specialist of Quarter for Inside Sales Support.
NCR Teradata

Sales Consultant, Enterprise Software

NCR Teradata

1997 - 1999

Minneapolis, MN, USA

▪ Delivered sales and on-site technical support services for customers’ data warehouses. Activities included UI design, metadata modeling and creation, data dictionary maintenance. ▪ Built executive user interface (EI ...see more
Booz Allen Hamilton

Lead Management Consultant

Booz Allen Hamilton

1994 - 1995

Chicago, IL, USA

▪ Implemented executive dashboard, decision support system for marketing organization. ▪ Interviewed product marketing, sales, operations to develop hypothesis, validate with client management and produce final recommen ...see more

Selected Project Experience

Project Description:
INTEGRATION LEAD, Bank Sale for Multinational Financial Services Group ▪ Established and operationalized day-to-day rehoming mechanics for leasing and investment banking businesses that were retained by seller in $8B retail bank transaction. ▪ Supervised analyst responsible for documenting current and target operating models. ▪ Developed and refined comprehensive transition plans for both businesses. ▪ Populated and maintained RAIDD log linked with transition, change management plans. ▪ Documented rTSAs needed for post-close leasing applications and services support. ▪ Drove high-level architecture and data management strategy for leasing business’ risk, regulatory, credit and liquidity reporting needs after rTSAs exits. ▪ Led weekly alignment meetings with executive sponsors and other transition stakeholders.

Industry: Financial Services

Topic(s): Merger Integration, Project & Program Management, Operational Due Diligence

Project Description:
SEPARATION ADVISOR, Life Sciences Carveout for Private Equity Client ▪ Led applications-focused analyst team in operational due diligence for $800M carveout. ▪ Conducted rationalization initiative to shrink portfolio of 325+ applications by 68%. ▪ Aggressively retired and consolidated conveying application assets to achieve targeted annual operating budget and minimize one-time implementation costs. ▪ Chartered and launched portfolio of 41 projects to exit TSAs in 4 successive stages. ▪ Mentored client project managers during portfolio’s Phase 0 initiation. ▪ Clarified complex technical considerations delaying TSA exits for product life cycle management and statistical process control applications.

Industry: Medical Products & Tech

Topic(s): Project & Program Management, Carve-out, Operational Due Diligence, Private Equity

Project Description:
IMO LEAD, Post-merger Integration for Private Equity Group ▪ Launched Integration Management Office for $60M healthcare provider acquisition. ▪ Established program reporting conventions and cadence for 20 strategic initiatives. ▪ Ran point on Great Plains/Intacct accounting systems integration: - Developed ERP consolidation roadmap and work plan with CFO and team. - Oversaw conversion resources from 2 accounting firms doing GL/FA setup and AP automation/financial reporting. - Instituted weekly project team meeting to address issues and remove blockers. - Managed project to automatically process invoice data from manufacturing suppliers. ▪ Coordinated due diligence and conducted deal analyses for 5 add-on acquisitions ($10M total) to support client’s post-close growth strategy ▪ Analyzed referral data from digital marketing agency; identified consistent overbilling (80%). ▪ Collaborated with VP HR to manage HRMS conversion for consolidated benefits administration and payroll processing.

Industry: Healthcare

Topic(s): Post Merger Integration, Financial Due Diligence, Project & Program Management, Private Equity

Project Description:
IMO LEAD, Post-merger Integration for Pharmacy Benefit Manager ▪ Ran 5-person program office with $23M IT integration project portfolio in $23B deal: - Provided comprehensive, regular financial and status reporting to executive stakeholders. - Delivered monthly staffing demand using historical cost drivers and project forecasts. - Mentored 16 project managers and served as escalation point for issue resolution. ▪ Created and socialized project governance model based on integration requirements. ▪ Developed and implemented new program-level risk management process. ▪ Established standard methodology for completing estimates and drove PM implementation.

Industry: Insurance

Topic(s): Post Merger Integration, Project Portfolio Management, Capacity Management, Project & Program Management

Project Description:
INTEGRATION PROGRAM MANAGER, Post-merger Integration for Commercial Bank ▪ Led technology and payments operations integration work streams for $15B bank merger. ▪ Provided turn-around expertise for global electronic deposit integration projects with focus on establishing KPIs and regaining business stakeholder confidence: - Reestablished domestic core team cohesion and focused teams on project execution. - Rebuilt project budgets from the ground up; established appropriate financial controls. - Collected estimates, created budget consensus, secured funding with technology, operations stakeholders and executive management for international projects. - Advocated for end-to-end user acceptance tests to minimize risk for high-value clients. ▪ Held program budget to 2% favorable variance and launched program 3 months early.

Industry: Corporate Banking

Topic(s): Post Merger Integration, Project & Program Management, Information Technology & Computing Services

Project Description:
INTEGRATION PROGRAM MANAGER, Business Segment Consolidation for Residential Mortgage Lender ▪ Engaged by credit risk management organization during segment-wide business unit consolida- tion and repositioning of three large lending business lines. ▪ Drove high-visibility credit loss reconciliation for lending business lines; outcome/findings used as input for transformation planning (new pricing/credit policies for cross-selling opportunities: - Liaised with LOB presidents during pricing strategy work by clarifying and informing issues around business line profitability and channel conflict. - Led high performance analyst team through reconciliation process. - Identified and reconciled statistically significant segment-level default and loss drivers. ▪ Developed vision, roadmap and implementation plan for rollout and adoption of four industry credit risk models, which satisfied regulatory and compliance requirements for consolidation.

Industry: Retail banking

Topic(s): Business Unit Strategy, Merger Integration, Project & Program Management, Credit Risk Management

Project Description:
SEPARATION PROGRAM MANAGER, Spin-off of Financial Advisor/Wealth Manager ▪ Led complex program to migrate customer-facing application portfolio to new hosting environment with outsourced service provider. ▪ Served as vendor program manager - overseeing timely, complete infrastructure delivery from outsourcing partner to meet compliance/regulatory deadlines: - Accountable for delivery of 255 servers (application, web, database) and infrastructure. - Drove identification, ownership, resolution of issues having impact to entire portfolio. ▪ Defined, created and maintained program reporting for executive leadership: - Conducted regular status meetings with project teams to quickly remove roadblocks. - Served as entry point for all program-related escalations, change management requests. ▪ Served as primary advocate for team of 7 program/project managers plus various staff. ▪ Facilitated troubleshooting calls, provided technical direction, guidance as appropriate.

Industry: Financial Services

Topic(s): Divestitures, Project & Program Management, IT Infrastructure

Project Description:
RISK MANAGEMENT ADVISOR, Supplier Due Diligence for Mortgage Bank ▪ Hired to perform due diligence on bank’s single sourced technology vendors. ▪ Developed all-inclusive profile documenting client’s exposure to operational, financial and regulatory/compliance events for strategic suppliers in loan origination and fulfillment: - Performed regression analyses on vendor performance, challenging client’s perceptions. - Proposed real options analysis to inform make vs. buy decision for replacing incumbent, and to leverage growth opportunity in capital markets.

Industry: Retail banking

Topic(s): Vendor Due Diligence, Project & Program Management

Project Description:
PROGRAM ADVISOR, IBOR Transition Office for Multinational Financial Services Group ▪ Analyzed existing project execution fundamentals, and assessed governance, work streams, roles & responsibilities, meeting cadences and technology support. ▪ Identified gaps in existing reporting processes and work streams for key transition activities. ▪ Provided best practices for systematic, auditable and repeatable financial exposure reporting: - Led business and technical teams through hybrid waterfall/agile development cycle. - Identified program-wide risks/issues and developed related mitigation strategies. ▪ Drafted ad hoc exposure reporting templates and reporting decks for executive steerco.

Industry: Financial Services

Topic(s): Project & Program Management, Project Appraisal, Financial Risk Management, Financial Trading

Project Description:
PROGRAM LEAD, Risk Transformation for Securities Broker-Dealer ▪ Resurrected mothballed compliance program required to meet updated FINRA regulations that apply to trading forward-settling mortgage-backed securities. ▪ Provided strategic direction and leadership to legal, credit, sales, client services and tax work streams to engage 300+ trading partners and negotiate regulatory-compliant contracts. ▪ Developed data analytics designed to uncover blocked remediation processes and created program-wide reporting for executive status reporting. ▪ Produced and distributed regular trading exposure reports for in-scope counterparties.

Industry: Financial Services

Topic(s): Project & Program Management, Ad Hoc Reporting, Regulatory Compliance

Project Description:
PROGRAM MANAGEMENT CONSULTANT, Procurement Transformation for Process Manufacturer ▪ Introduced program and change management frameworks into client’s newly formed IT PMO. ▪ Formalized program identification/launch by creating initiation deliverables, socializing them, and securing executive stakeholder approval. ▪ Conducted business case, organizational/change readiness, resource availability reviews. ▪ Liaised with client and outside firm brought on to navigate data governance issues. ▪ Drove due diligence conversations with finance partners for D&B data product. ▪ Kicked off master data management project in absence of dedicated project manager. ▪ Hired, on-boarded and managed relationships with key program partners – system integrator and software vendor.

Industry: Chemicals

Topic(s): Program Management, Finance Transformation, Procurement Management, Master Data Management, Business Intelligence

Project Description:
PROGRAM MANAGER, Operational Improvement for Medical Device Manufacturer ▪ Headed $6.6M IT program to address process gaps in customer service operations. ▪ Drove issue and risk identification, escalation and resolution for 5 program workstreams. ▪ Proactively identified R&D dependencies and communicated impact to stakeholders. ▪ Managed program budget by: ▪ Tracking, accruing and reconciling labor charges against reported time. ▪ Monitoring remaining purchase orders and initiating funding requests when needed. ▪ Applying hardware/software capital expenditures as incurred. ▪ Conducting weekly program budget reviews with finance counterparts.

Industry: Medical Products & Tech

Topic(s): Program Management, Budget Management, Business Process Improvement

Project Description:
PROGRAM MANAGEMENT CONSULTANT, Cybersecurity Controls for Diversified Lender ▪ Hired to assess IT operational controls and create strategies to speed up risk remediation. ▪ Provided program oversight, technical guidance and reporting for large project portfolio intended to correct deficiencies in security areas including role-based access, password length, AD user review, service ID management, inactive ID management and more. ▪ Interviewed 40 affected stakeholders to develop deep process understanding and identify root causes for process failure. ▪ Developed and proposed multiple strategies to counter each finding; created technology risk roadmap to carry strategy out via ongoing packaged software implementation.

Industry: Corporate Banking

Topic(s): Process Improvement and Optimization, IT General Controls (ITGC), Cyber Risk, Cyber Security, Cyber Security Assessment

Project Description:
PROGRAM DIRECTOR, Servicer REO for Clearinghouse Startup ▪ Contracted to develop and actualize operations and marketing strategies for non-profit startup poised at the intersection of real estate lending and community development. ▪ Refined client’s marketing strategy; rolled out two national programs to large banks and GSEs: ▪ Enhanced messaging for First Look and Bulk Sale programs to emphasize salient program features (scalability, transparency, practicality) and why they were important. ▪ Created program positioning to promote reputational as well as financial benefits. ▪ Conceptualized, documented, built process frameworks for initial back-office operations: ▪ Assimilated banking clients into day-to-day transfer operations by acting as first point of contact, providing pricing guidance and quality assurance during ramp-up phases. ▪ Managed contract negotiations with banks and retained counsel, oversaw initial closings.

Industry: NGOs and Nonprofits

Topic(s): Program Management, Contract Management, Foreclosure Investments, Retail Banking

Project Description:
ENGAGEMENT LEAD, Marketing Process Transformation for Bank Credit Card Issuer ▪ Guided cross-functional project team through discovery and solution design for marketing campaign process transformation. ▪ Dissected/documented key, end-to-end work flows of 3,300 hours/campaign/month, 29 unique processes and 37 technology touchpoints. ▪ Identified process optimization, process change, tool redesign, data integrity and automation opportunities to create reductions of: ▪ 30% in time to market and 15% in offer creation cycle time. ▪ 20% in high-risk process activities and 20% in campaign incidents. ▪ Created roadmap for new processes across 5 product lines, and print/digital channels.

Industry: Financial Services

Topic(s): Program Management, Business Process Automation, Business Process Improvement, Marketing Automation

Project Description:
RISK MANAGEMENT CONSULTANT, Strategic Sourcing for Mortgage Bank ▪ Executed comprehensive supply-chain risk assessment for single sourced vendors. ▪ Developed all-inclusive risk profile documenting client’s exposure to operational, financial and regulatory/compliance events for two strategic suppliers in loan origination and fulfillment: ▪ Performed regression analyses on vendor performance, challenging client’s perceptions. ▪ Proposed real options analysis to inform make vs. buy decision for replacing incumbent, and to leverage growth opportunity in capital markets. ▪ Reversed client’s exit strategy by socializing new evaluation criteria.

Industry: Financial Services

Topic(s): Vendor Due Diligence, Vendor Relationship Management, Program Management, Risk Management

Project Description:
RISK MANAGEMENT CONSULTANT, Credit Risk Management for Mortgage Bank ▪ Conducted process automation feasibility assessment for sub-prime lender. ▪ Developed solution to automate risk grade calculation, with benefits including underwriting savings and reduced channel churn. ▪ Quantified business case for estimated $2M annual savings on $250K investment.

Industry: Financial Services

Topic(s): Business Process Automation, Credit Risk Management, Credit Risk Modeling

Project Description:
ASSISTANT PROGRAM MANAGER, Business Continuity Planning for Mortgage Bank ▪ Engaged in strategic planning for $16M business resilience (disaster recovery) program in order to reduce recovery gaps in adapting to new risk environments. ▪ Co-authored program management framework including governance, alignment, risk and issue management components, as well as program business case. ▪ Maintained monthly program scorecard for client and PMO reporting. ▪ Created, maintained program plan for 2nd phase planning (7 project portfolio).

Industry: Financial Services

Topic(s): Program Management, Operational Risk Management, Business Continuity And Disaster Recovery

Project Description:
PROGRAM MANAGER, Regulatory Compliance Program for Loan Servicer ▪ Led 8-person core team through transformation program to meet new CFPB rules: ▪ Created focused communication strategy to create program buy-in. ▪ Developed comprehensive training program for call center agents. ▪ Created change management strategy to minimize adoption risk, reinforce new behaviors. ▪ Stood up agile-developed software application to support required fulfilment capability. ▪ Rolled out training to 14,000+ customer-facing personnel over 2-month period. ▪ Achieved an 85% adoption rate after initial training; enacted remediation plans to bring compliance to 97% risk management threshold.

Industry: Financial Services

Topic(s): Program Management, Regulatory Compliance, Customer Service, Agile Software Development, Change Management

Project Description:
PROGRAM MANAGER, Infrastructure Outsourcing for Wealth Management Client ▪ Led large program to migrate customer-facing application portfolio to new data center. ▪ Served as primary outsourcing vendor project manager - overseeing timely, complete infrastructure delivery from outsourcing partner to meet compliance/regulatory deadlines. ▪ Drove identification, ownership, resolution of risks that impacted entire application portfolio. ▪ Defined, created, delivered and maintained regular program reporting to leadership team. ▪ Conducted status meetings with project teams to remove roadblocks and maintain schedules.

Industry: Wealth Management

Topic(s): Project & Program Management, Cross-Functional Team Leadership, Business Process Outsourcing, Financial Trading

Project Description:
PROGRAM LEAD, Risk Transformation for Securities Broker-Dealer ▪ Resurrected mothballed FINRA 4210 compliance program required to meet updated FINRA regulations that apply to trading forward-settling mortgage-backed securities. ▪ Provided strategic direction and leadership to legal, credit, sales, client services and tax work streams to engage 300+ trading partners and negotiate regulatory-compliant MSFTAs. ▪ Developed data analytics designed to uncover blocked remediation processes and created program-wide reporting for executive status reporting. ▪ Prepared communication materials for weekly status meetings with executive stakeholders. ▪ Produced and distributed regular trading exposure reports for in-scope counterparties. ▪ Reviewed, documented and implemented updated support processes and automated trading controls in related systems in partnership with technology and operations stakeholders. ▪ Managed user acceptance testing for IT changes.

Industry: Financial Services

Topic(s): Program Management, Regulatory Compliance, Financial Trading, Data Analytics, Data Management

Education

Master of Business Administration

UNIVERSITY OF MINNESOTA

2010

Bachelor of Science

UNIVERSITY OF WISCONSIN

1993

Language Skills

Country Experience

United States

Skills

Business

Merger & Acquisitions,

Post Merger Integration,

Carve-out,

Due Diligence,

Operational Due Diligence,

Project Management Office (PMO),

Stakeholder Management,

Cross-Functional Project Management,

Cross-Functional Team Leadership,

Team Leadership,

Project Risk Management,

Risk Management Framework,

Business Process Improvement,

Business Transformation,

Transformation Management Office

Finance

Acquisition Due Diligence,

Financial Analysis,

Credit Risk Management

Education and Training

Program Management

Project & Program Management

Information Technology

Data Management

Data Analysis

Data Analytics

Marketing and Public Relations

Stakeholder Analysis,

Stakeholder Communications

Transportation, Supply Chain, and Logistics

Vendor Due Diligence

Industry Experience

Financial Services

Healthcare

Industrial Goods

Professional Services

Management Consulting

Social Sector

NGOs and Nonprofits

Technology